Policy Central,
Procedures & Options
Governance You Can Rely On
If you are availing services from any of our subsidiary brands or partner platforms, please note that each brand maintains its own service-specific policies, including Terms of Service, Privacy Policy, Refund, Cancellation, and Operational Guidelines. We strongly recommend reviewing the relevant brand policies before engaging with any service.
This corporate website functions as the centralised governance repository for DSM Hyperion. All group-level policies, regulatory frameworks, statutory disclosures, compliance procedures, and escalation mechanisms applicable across the DSM Hyperion ecosystem are published here.
This structure ensures transparency, accountability, and consistent governance standards across all DSM Hyperion operations.
Brand Policies
Procedures & Options
At DSM Hyperion, our procedures are designed to ensure trust, security, quality, and operational clarity for every individual and business we work with. Each process—from onboarding to execution—is governed by strict internal standards, global compliance practices, and quality-control mechanisms. These procedures help us protect our clients, partners, and ecosystem while delivering reliable and high-precision outcomes.
KYC Procedure
All business clients are verified through a strict legal KYC and OSINT-based verification process to prevent fraud, spam entities, and misuse of services. This ensures that only legitimate and compliant businesses operate within the DSM Hyperion ecosystem.
Customer Service
Customer support is available 24/7 through our digital systems. Connecting with a human support agent may take up to 6 hours depending on request volume. For urgent or critical matters, clients are advised to raise an alert via DSM Portals for faster resolution.
Payment
For individual clients, 100% payment is required before project commencement. For business clients, payment terms depend on the project type, scope, and overall value, and may follow milestone-based or phased structures.
Logistics
DSM Hyperion is partnered with 20+ verified domestic and international logistics providers, offering air, surface, and freight shipment services to support both local and cross-border operations.
Project Acceptance
All projects are subject to internal team approval based on infrastructure capacity and resource availability. For large-scale projects, we may place the project on hold, decline it, or transfer execution to a DSM-assured verified agency, as quality remains our highest priority.
Our Legal Details
All corporate, legal, and compliance information:
- Policy Central
- Legal